We hope you will be delighted with your purchase(s). However, if for any reason you are not, please read the following on how to return an item.
Your Statutory Rights are not affected by this clause.
14 Day Return Policy
1- We offer a refund on most purchases if returned in the condition in which they were sold within 14 days beginning on the day after you received the Products. The refund is only offered if the Products are not used and returned to us in their original condition.
2- Once you decide to return the goods for whatever reason you must not use them and must handle all products with extreme care while they remain in your possession. The goods must be returned to us intact, undamaged, with their original packaging and as soon as reasonably possible. You must not remove any of the security or other tags from the Product. When trying on items of clothing, please ensure you handle product with care, do not use unnecessary force and that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
3- Items exempt from being returned are Gift Cards and Personal Care Items. For hygiene reasons we also cannot offer refunds or exchanges on underwear, earrings and swimwear.
4- If for any reason you are unhappy with your item or if you have received an incorrect item to that which you ordered, please contact firstname.lastname@example.org quoting your order reference number, your name and address, contact phone and details of the product as well as the reason for return, and whether you require a refund or a replacement if available. We will then advise on how to proceed with the return. Once we have received the item, we will inspect the item and issue you a refund or a replacement (as requested) if appropriate, subject to our confirmation.
5- In order to process your return quickly and efficiently you must contact us as soon as possible and after hearing back from us, returns should be sent to the address below:
Whispers Dress Agency
1, Slingsby Grove,
6- Please Note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We recommend that you use Recorded Delivery or if that is not available in your territory, use an insured carrier service. The cost of returning the item to us is your responsibility unless agreed otherwise.
7- When you return an Item to us for a refund: (a) because you have cancelled the Contract between us within the fourteen-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Item in full (excluding the cost of sending the item to you). However, you will be responsible for the cost of returning the item to us. (b) for any other reason, including unsatisfactory* Items, we will examine the returned Item and will notify you of your refund via e-mail within a reasonable period of time. If the refund is confirmed by us, we will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the unsatisfactory* Item. Items returned by you because they are deemed unsatisfactory* and confirmed by us will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. In all other situations, you will be responsible for the cost of the delivery charges and the cost of returning the item to us. (c) We will usually refund any money received from you using the same method originally used by you to pay for your purchase. (c) We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
*Most of our items are preloved unless otherwise stated in the description. They are carefully inspected for any flaws however you can't expect their appearance and finish to be as perfect as that of new items.
8- All refunds are subject to the above procedure and are at our discretion.
By buying any item from Whispers Dress Agency you agree to comply with, and be bound by, these terms and conditions.